Privacy Policy

At GoLong, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our cab booking services.

1. Information We Collect

We may collect the following types of information when you use GoLong:

a) Personal Information

Name
Mobile number
Pickup and drop locations
City of travel
Payment-related details (only transaction reference, not card or UPI credentials)

b) Automatically Collected Information

IP address
Browser type
Device information
Pages visited on our website

This information helps us improve our services and user experience.

2. How We Use Your Information

We use the collected information to:

Process and confirm cab bookings
Connect you with drivers
Communicate booking details and updates
Provide customer support
Improve website performance and services
Prevent fraud and misuse of the platform

3. Payment Information

GoLong collects only a partial advance payment (10%) via UPI.
We do not store your UPI ID, bank details, or payment credentials.
Remaining payment is made directly to the driver in cash after the ride.

4. Sharing of Information

GoLong does not sell, trade, or rent your personal information to third parties.

We may share limited information only with:

Assigned drivers (name, contact number, pickup/drop details)
Legal authorities, if required by law

5. Driver Information

Drivers listed on GoLong are independent service providers. Necessary booking details are shared with them solely for ride fulfillment purposes.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies Policy

GoLong may use cookies or similar technologies to:

Analyze website traffic
Understand user behavior
Improve website functionality

You can choose to disable cookies through your browser settings.

8. User Rights

You have the right to:

Request access to your personal data
Request correction of incorrect information
Request deletion of your data (subject to legal or operational requirements)

Requests can be made via our contact details available on the website.

9. Third-Party Links

Our website may contain links to third-party websites or services. GoLong is not responsible for the privacy practices or content of such external websites.

10. Changes to This Privacy Policy

GoLong reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

All matters related to privacy shall fall under the jurisdiction of courts located in Uttar Pradesh, India.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us through the information provided on our website.

By using GoLong, you consent to the collection and use of your information as described in this Privacy Policy.